There is no official support for Apache. None of the developers want to be swamped by a flood of trivial questions that can be resolved elsewhere. Bug reports and suggestions should be sent via the bug report page. Other questions should be directed to the comp.infosystems.www.servers.unix or
comp.infosystems.www.servers.ms-windows newsgroup (as appropriate for the platform you use), where some of the Apache team lurk, in the company of many other httpd gurus who should be able to help.
Commercial support for Apache is, however, available from a number of third parties.